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Pick your topic. Many answers are right here; otherwise your request lands sorted in our support inbox, you get a reference by e-mail and an answer within one working day.

Quick answers

  • Installation

    Step by step guides for each product type, in OBS Studio and in Streamlabs Desktop, with troubleshooting. Automatic counters (.lua file) run in OBS Studio only.

    Installation guidesTroubleshootingWrite to us

  • Payment and access to files

    Your purchases and downloads are in your account, sign in with a code sent to your e-mail. Bought on the former shop? Your files stay available there with the same e-mail.

    My accountWrite to us

  • Before buying

    Every pack is listed with the modules sold on their own (scoreboard, counter, overlays). Check what a pack contains on its page.

    See all productsWrite to us

  • Affiliation

    Membership, discount code and affiliate are three different things: see below. To become an affiliate, send your request with this form (topic Affiliation).

    Creator programWrite to us

  • Suggestion

    A pack, a variant, a feature you would like? Tell us: every suggestion is read.

    Write to us

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One request per topic. Your reference comes by e-mail right away.

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Membership, discount code, affiliate: what is the difference?

Three different things, often mixed up.

  • Membership

    Who
    Anyone with an active membership (any plan).
    What you get
    Member benefits: content and tools in advance, listed on the Membership page.
    How
    Take a membership. The status follows the subscription.

  • Discount code

    Who
    Anyone who has the code.
    What you get
    A lower price on one order. Sharing a code earns nothing.
    How
    Type the code at checkout.

  • Affiliate

    Who
    A creator approved by NanoCrea.
    What you get
    A commission on the sales made through a personal tracking link (rate agreed with each partner, 30 day cookie, paid monthly by PayPal).
    How
    Ask with this form (topic Affiliation). Being a customer or a member does not make you an affiliate automatically.

Other channels

Same team, same inbox. The form is the fastest: it arrives sorted and with a reference.